April 18, 2017 / Leave a Comment
Emotional labor (a.k.a. giving a f*ck) is the process of managing feelings and expressions as part of fulfilling the requirements of any job. Like any labor, any one individual’s ability to perform it is finite and has value (nobody has an infinite supply of f*cks to give). This week on Office Baggage, we talk about allocating our care and concern to the highest value items and avoiding low return, brand damaging, emotional labor. This includes everything from soothing bruised egos, to smiling hollowly when someone makes a worse version of a joke we told, to worrying about friends and colleagues that have gotten themselves in to charged situations.
Articles/books/ other reading mentioned in today’s show
Photo courtesy of davidw